Cinnamon Doll’s returns policy for all online orders is within 30 days of receipt of your order.

Cinnamon Doll’s refunds policy for all online orders is within 7 days of receipt of your return.

If you’ve simply changed your mind about a product(s) within our 30 days returns policy, a return will be accepted, but the product(s) must be brand new, unused and in its original packaging. In this instance, you are required to organise and pay for the return yourself. In this instance, only a refund will be issued, not an exchange.

If a product(s) arrives faulty or becomes faulty (this excludes any damage caused by yourself or others) within our 30 days returns policy, a return will be accepted. In this instance, you are not required to organise and pay for the return yourself, as we will email you a free returns label. In this instance, either a refund or an exchange will be issued.

In both of the above instances, you must contact us first before a return can be accepted. Visit our Contact Us page for more details. Once your return has been accepted, you will then be provided with the necessary returns information – either our returns address or a free returns label.

For hygiene reasons, we are only able to accept returns of earrings if they arrive faulty or become faulty (this excludes any damage caused by yourself or others) within our 30 days returns policy.

Gift Vouchers are non-returnable and non-refundable. However, if your Gift Voucher arrives damaged or becomes damaged or lost before its expiry date, we will send you a new Gift Voucher, but the new Gift Voucher will have the same discount code and expiry date as the original Gift Voucher.

This does not affect your statutory rights.